WHAT IS YOUR REPLACEMENT POLICY?
We hope our products make you happy. If you are not completely satisfied with the items you received, we will gladly process an exchange or return within 30 days.
Because our products are printed and unique, therefore we only accept return and replace your order if the request meets the conditions below:
Within 5 days from receiving orders, you have to request or notify us about the return or replacement of the order along with the unboxing video because of below reasons:
The products have been crashed or damaged.
The print quality is blurry or not the same as pictures on our website.
Different design or size from your order.
If your purchase meets any of the criteria above, please contact us at [email protected]
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
1. Picture of the shipping label
2. Picture of product SKU.
3. Video of the unboxing, pictures of the product, and the error you found out (material flawed, different design, different size,...)
WHAT IS YOUR REFUND POLICY?
Refunds will be issued to the original payment method that you used when placing your order.
There are certain situations where only partial refunds are granted (if applicable)
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will nd out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.